How do I get an estimate for a Soliant.cloud instance?

Getting an estimate for an instance is very easy. Simply complete the form. We ask simple questions to get the information that our system needs to generate an estimate. We email this estimate to you upon form submission. If you are a not-for-profit organization, be sure to check the box on the form to receive special pricing.

If you are working with a Soliant engineer, you can reference them in the quote, and the estimate will be sent to them as well. Please fill out all required fields, even if you are only sending the estimate to yourself. This allows us to execute your contract as efficiently as possible, should you decide to sign up for a new instance.

What is SnapBack?

We’ve recently launched SnapBack, a method custom-crafted for FileMaker environment backups. It takes automated, instant snapshots of your FileMaker solution and the important aspects of your environment/solution configuration. Learn more.

How much does it cost?

Based on your solution requirements, we can size the server appropriately to meet your exact needs. Soliant.cloud customers pay a fixed one-time initial setup fee, AWS infrastructure costs, and a monthly maintenance fee.

We offer a $350 Humanitarian discount off the initial setup fee for nonprofits. Beyond that, we pass the AWS infrastructure costs through to you at no mark-up. See our Pricing Tables for typical estimated costs involved.

Take the first step by telling us a little bit about your application needs, complete the form today to receive a customized estimate, with no commitment necessary. If you are an existing client, just reach out to your existing project manager. After your review and approval, all we require is a signed hosting maintenance contract and a credit card on file for monthly charges.

Why do you charge a monthly maintenance fee?

Our professionally trained and certified staff will ensure your servers continue to run smoothly. There is nothing you need to do to keep your server up to date. We schedule system updates and will work with you to determine a window that works best for you to keep your system as secure and up to date as possible. Additionally, we are always working to improve our services and provide an even better experience for our clients.

What versions of FileMaker are supported?

We will support and maintain versions supported by FileMaker Inc., which is the currently shipping product and one previous release. In addition to officially supported versions of their software, FileMaker includes many performance and security improvements with each version. If you purchased Annual Licensing from FileMaker, you are eligible to run the latest version anyway, so why not take advantage of it?

Do I need to purchase an SSL Certificate?

No, application security is fundamental at Soliant Consulting. Therefore, we provide and maintain free of charge, a Soliant.cloud SSL certificate. We will provide a unique sub-domain name configured to work with all services requiring secure connectivity to your instance, including FileMaker Server. If you require or desire your own, we would be happy to work with you to install a custom SSL Certificate (additional charges will apply).

How does a client qualify for Not-For-Profit pricing?

We are proud to offer a discount on our set-up fee for NFP customers. To see if you qualify for nonprofit status, reference this link.

We do require that our nonprofit customers provide proof of their nonprofit status. You can show that you are a nonprofit by providing:

  • A statement from a State taxing body or the State attorney general’s office certifying your organization.
  • A certified copy of your certificate of incorporation, or a similar document that clearly establishes your nonprofit status.
  • Either of the above items if those items apply to a state or national parent organization, together with a statement by the state or parent organization that you are a local nonprofit affiliate.

Is Soliant.cloud HIPAA compliant?

We utilize AWS for our infrastructure. You can refer to the following page for more information about different kinds of compliance: https://aws.amazon.com/compliance/hipaa-compliance/

There is no HIPAA certification for a cloud service provider (CSP) such as AWS. In order to meet the HIPAA requirements applicable to our operating model, AWS aligns our HIPAA risk management program with FedRAMP and NIST 800-53, higher security standards that map to the HIPAA Security Rule.

Our development team at Soliant has worked on a number of HIPAA and associated compliance applications. The ability to determine HIPAA compliance for a particular application is extraordinarily complex and must address not only the application but the policies and procedures within the environment in which it operates. Please contact us to discuss how Soliant can help you navigate the complexities of HIPAA.

An excellent resource for understanding the requirements pertaining to FileMaker and HIPAA, refer to the following document: https://www.filemaker.com/downloads/pdf/filemaker_and_hipaa.pdf which says…

At first glance, the scope of Part 11 is fairly simple. The regulations merely establish the criteria under which electronic records and electronic signatures are considered by the FDA to be legal equivalents to paper records and handwritten signatures. Part 11 applies to electronic records created, modified, maintained, archived, retrieved, or transmitted under any FDA records requirement. Part 11 also applies to electronic records submitted to the FDA under the requirements of the Public Health Service Act and the Federal Food, Drug, and Cosmetic Act.

To ensure that a signer cannot reject their electronic records or signatures as invalid, one must put procedures and controls in place. This ensures authenticity, integrity, and, in some cases, confidentiality. Systems must ensure accuracy, reliability, and consistency of intended performance as well as the ability to discern invalid or altered records.

Can I change the type of server I have if I need to?

Absolutely. Instances are “elastic” in the sense that you can resize them up (or down) very easily. Gone are the days of guessing how much server you need to provision. You can scale your instance to exactly meet the demands of your custom solution.

This looks great! How do I start?

Take the first step by telling us a little bit about your application needs, complete the form today to receive a customized estimate, with no commitment necessary. If you are an existing client, reach out to your existing project manager. After your review and approval, all we require is a signed hosting maintenance contract and a credit card on file for monthly charges.

I also need FileMaker Licensing. Can you provide that?

Yes, we can work with you to provide the needed licensing that will meet your solution requirements. Already have a license you would like to use? Great, we can work with you to migrate your existing server and start benefiting from our infrastructure and expertise.

Is there a minimum number of months required?

No. After your initial setup fee, you may cancel at any time.

My solution may not perform well in the cloud. Can you help?

Yes, we would be happy to discuss optimizing your solution to get the most out of hosting in the cloud, regardless of the service you choose. The FileMaker platform has never been better suited to cloud hosting than it is today. Let us assist in optimizing your solution for the best network performance. We ensure it adheres to the best practices concerning security and compliance.

What is the maintenance and administration?

Soliant understands the importance of reliable and consistent monitoring and maintenance. We are continually developing the Soliant.cloud infrastructure to provide real-time monitoring that produces actionable data which allows us to maintain our environment as it grows. We proactively control costs and deploy updates related to operating systems, applications, plugins, and necessary drivers using multiple AWS and proprietary developed systems. The tools we have developed allow us to cost-effectively control the associated overhead, allowing us to monitor and maintain our services as a part of the Soliant.cloud infrastructure.

What is the limit of SMTP message allowed?

2500 messages sent per month. If your solution requires the sending of additional messages, Soliant can provide other options for mass email capabilities. Additional charges will apply.

Are there any limitations to the number of times you can connect to the server?

No, you may access the server and your database files as many times as needed.

What kind of tools does Soliant.cloud use for server monitoring?

We have built proprietary tools for monitoring our environment that are specific to the FileMaker servers that we primarily use. Monitoring is in place at various levels within each server, and we will be alerted of issues at a minimum of an hour from when they occur.

What happens when disaster strikes?

Our standard disaster recovery plan includes having hourly snapshots created of your server, called Snapbacks. Snapbacks are stored redundantly across data centers in an AWS region. In the event of a data emergency, we could restore those Snapbacks to bring your data back to life.

Can I move backups of my databases to another location?

Yes, providing there is space available on your instance, you can set up a FileMaker backup schedule to back up your databases and use FTP to download them. There is a small charge for the network bandwidth required to download, but it’s minimal. Keep in mind that those backups would take up space on the server hard drive, and should be deleted when the download is completed.

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Clay Thomas

ProComm Studio Services, Inc.

We have had incredible service from Soliant. We found that it was an extremely easy process to migrate our complicated system over from another provider. The personnel at Soliant were all extremely helpful and easy to get in touch with. Once we were up and running, we found that the speed of the service was significantly increased and that the customer service was better than we were used to. We were so impressed with their operation that we decided to move a much more complicated business entity over to Soliant and we have been equally impressed with the performance we’ve received for that. We highly recommend Soliant Consulting!

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