Keeping up to date with the latest version of FileMaker Server can mean more than simply updating the FileMaker software component. When we update a server, you get a new build that has been tested to work with all the latest updates included. Rather than updating one component, we have a plan to “Evolve” a server to get the most from your solution. Read more…
As part of the services we supply to clients hosting FileMaker Servers with Soliant.cloud, we will do regular monitoring and maintenance on the underlying operating system. In order to keep these up to date on a regular basis, as well as keeping your server healthy and available as much as possible, we will occasionally perform maintenance and/or reboot the server as needed. Read more…
To access your server via FTP-SSL, you can use the same security credentials you use to access the FileMaker Server Admin Console. You can use any supported application that is capable of using FTP-SSL. One that we like and is freely available shareware for both Windows and OS X, is Cyberduck. In addition to handling multiple FTP protocols, Cyberduck also supports accessing FTP-SSL. Read more…
FileMaker Server instances running on Soliant.cloud already have the capability to upload FileMaker Files with the built-in functionality in FileMaker. However, there are times when it is more efficient to move large files or entire folders via another transport mechanism. Read more…
Our default disk configuration for our FileMaker Servers includes two volumes. The first volume is 120 GB to allow for operating system and free space available to the database server, per specifications from Claris on how much space should be available. The second volume, by default 20 GB, is dedicated to FileMaker databases, documents and backups.
Our snapback process will typically cover the need backing up database files and system configuration. You can read more about snapbacks and the advantages the provide here. If you need to have a local backup scheduled with FileMaker Server, adequate space should be available for those.
Keep in mind, that total volume space is not reflected in the FileMaker Server Admin Console, however we monitor space on all volumes. You can also adjust space on the data volume on your server(s) via our web portal.
When you host your FileMaker Server with us, we provide, at no additional cost, a domain name suitable for production use. Along with the domain name we provide, you will also get properly configured SSL as part of the services we provide at no additional cost.
This can be advantageous and avoid time spent on purchasing and configuring SSL to work with your server. Most of our clients benefit from not having to worry about properly navigating SSL certificates and getting them to work with FileMaker clients without error. With our provided SSL, you can be sure it will work without hassle.
However, nothing prevents you with using your own domain name, should you choose to do so. If you wish to use a custom domain name, there are options to consider, and we can help with those.
If you want us to register a domain, manage DNS and purchase and SSL on your behalf, we can assist with that and take care of all the technical details and configure DNS and SSL. Applicable charges will be billed at our standard rate.
You may already own a domain that you would want to use. Technically this is something you would be able to support should you choose to manage the DNS and purchase a compatible SSL certificate for your server. Each instance will have an assigned domain name, so you can able to add a CNAME DNS record for a custom domain name you already possess.
Whenever possible, server instances should be referred to by their domain name instead of their IP address. The IP address of a server is subject to change over time. We can work with clients to coordinate and communicate when changes will occur.
You will need to acquire an SSL certificate and are able to update that via the FileMaker Server Admin Console.
With this last option, where you provide DNS and SSL, we would be happy to assist, if needed. Standard rates would apply for time as required.
While we are happy help you manage your FileMaker Licensing and configure it on your behalf. This is entirely serviceable in your FileMaker Server instance should you want or need to manage it. Recent versions of FileMaker Server now require an additional certificate file when entering your licensing information.
Upon activation, each instance is configured with FileMaker Server running in Trial mode. You have 15 days to install your FileMaker Server License Organization name and License certificate.
Where you download your FileMaker software, you will find a download for the certificate file. This will be a file named “LicenseCert.fmcert” and is actually a text file with your license information encoded in it.
To apply your FileMaker License in Server, log into FileMaker Server and navigate to Administration to view License Details. To update your License, click on “Import License Certificate” where you will be prompted to select the “LicenseCert.fmcert” file, and enter the Organization name.
The Organization must match what you used to purchase your FileMaker licensing.
When successfully entering your license, it will show the number of users you are licensed for along with the API limit.
If you need help adding or updating your FileMaker license, please contact us for more information.
If you need to have your Soliant.cloud hosted solutions send email, such as notifications or transactional emails, you can contact us to configure an account that allows sending through SES (Simple Email Service) available from AWS (Amazon Web Services). Read more…
When hosting files on Soliant.cloud that require Encryption at Rest (EAR) passwords, you must ensure that you select the option to save the encryption password after entering it in the FileMaker Server Admin Console. Soliant.cloud servers are on a weekly reboot schedule (Sunday early morning in the server’s local time zone). If the EAR password is not saved, the resulting behavior will be that the file will not open and an error will be generated to our internal team.
In addition, there may be an issue with multiple EAR enabled files using the same password in FileMaker Server. The first hosted file will open without issue, but the other files may not honor the EAR password and fail to open. In this event, close all files and open one at a time to enter and save the encryption password for each file individually. You may verify successfully saving the EAR password if the file is open and the “Clear Encryption Password” option is NOT greyed out.
Art is Love, LLC
The team at Soliant is great to work with! Very smart, very friendly folks, always working hard to make sure their customers are satisfied. Their breadth of knowledge and wealth of experience makes tackling new challenges with them much less intimidating.